Kinn Studio | Flagship Store | Culver City, California

About Kinn

Kinn is a fine jewelry brand creating modern heirlooms handcrafted from solid 14k gold. We design timeless pieces that celebrate meaningful moments and are made to last for generations.

The Role

Kinn is seeking a hands-on Retail Store Manager to lead our Flagship Store in Culver City. You’ll own daily store performance, lead and develop a high-performing team, and deliver an elevated, personalized client experience.

This role is ideal for a sales-driven leader who thrives on the sales floor, builds lasting client relationships, and balances business growth with strong team leadership and operational excellence.

Reports to: Director of Retail / Operations

Key Responsibilities

Sales & Business Growth

• Drive store sales and achieve individual and team targets.

• Track KPIs, including conversion, average order value, client retention, and productivity.

• Lead from the sales floor, support client appointments, and drive repeat business.

Client Experience & Clienteling

• Deliver an exceptional, personalized luxury shopping experience.

• Build client relationships through outreach, follow-up, and CRM management in Endear.

• Coach the team on clienteling and resolve escalated client concerns.

Team Leadership

• Recruit, onboard, train, and develop team members.

• Set clear goals, provide regular feedback, and hold the team accountable.

• Manage scheduling, floor coverage, and performance while fostering a positive, collaborative culture.

Store Operations

• Oversee daily operations, inventory accuracy, loss prevention, and visual merchandising.

• Maintain shrinkage below 1.5% and uphold Kinn’s brand standards.

• Manage labor and controllable expenses within budget and ensure company policies are followed.

Reporting & Communication

• Review store performance and implement strategies to improve results.

• Communicate sales trends, client insights, staffing needs, and operational updates to leadership.

You Might Be a Great Fit If You

• Have 5+ years of retail leadership experience, including at least 2 years managing a team.

• Bring luxury retail, jewelry, or high-touch client service experience.

• Have a proven track record of meeting or exceeding sales goals.

• Are skilled in team development, clienteling, inventory management, and retail operations.

• Lead by example, take ownership of results, and thrive in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance

• Company-paid life insurance

• 401(k) with a 4% company match

• Paid time off

• Employee discount on Kinn jewelry

• Company holiday party and invitations to pop-ups and other events